Remote-first, frequent off-sites
Work alongside founders/execs across Growth, Marketing, Post-Sales, Customer Success
About Complyance
💪 Backed by the best: Creandum, SpeedInvest, many more
🏦 Raised $8M with plenty of runway
📈 Sales are ramping up with big name clients like Revlon and Dropbox choosing us
✈️ Can be profitable in 2025!
🧑 Team of 15 fantastic people across the US, UK & Germany
We are building a game-changing business in the Information Security & Data Privacy Compliance space, and we are looking for a highly motivated, strategy associate who will work closely with our clients and champion them internally.
This role is a unique blend of strategic thinking, operational support and direct client engagement, requiring a keen appreciation for the nuances of customer interaction and an interest in the ever-evolving world of compliance. You'll play a pivotal role in ensuring our clients maximise the value from our platform, assisting them through onboarding and ensuring they get to success. You’ll advocate for the client in product discussions and ensure their voice is heard and their requests are prioritised on our roadmap.
🧑 Client Interaction
Assist in onboarding new clients, ensuring a smooth transition and a strong start to their journey with Complyance.
Provide operational support to our clients, ensuring seamless integration and utilisation of the latest features.
Serve as a primary point of contact for client inquiries, offering timely and empathetic solutions to their challenges.
🤑 Sales Collaboration
Collaborate closely with the sales team to ensure a smooth handover as we onboard more clients.
Identify and surface client needs that can be used tactically in sales conversations.
Introduce clients to new features and modules and identify upsell opportunities
🛠️ Product Collaboration
You’ll get full end-to-end exposure to product and feature roadmapping.
You’ll play a pivotal role in guiding our product roadmap and being the voice of the customer.
📢 Marketing
Understand and distill the customer’s voice into actionable marketing insights that will help guide our marketing efforts.
✅ Customer Success